Shipping & Returns
FREE SHIPPING ON these states
Arizona, California, Idaho, Montana, Nevada, Taxes, Oregon, Utah, Washington, and Wyoming.
Other states may charge as FedEx Daily range.
- Women's Shoes - Women's Boots - Shoe Wholesale
Return & Exchange Policy
• Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.
• Return packages postmarked within the first 10 days following the delivery date, will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $7 fee deducted from the refund amount.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.
• Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
• If your shoes are returned without a shoebox or with damage to the shoe box, your return may be refused.
• Beauty & Wellness products must be returned unused, in their original packaging, and with the seal unbroken.
• Handbags & Purses sold with a dust bag must be returned with their original dust bag.
• Items sold assets must be returned with the correct sizes, as sold.
• If received damaged, items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned for a refund.
• Gift cards cannot be returned or refunded.
• Online exchanges are limited to exchanges for the same item in a different size.
• Orders placed with Afterpay or Klarna as a payment method are not eligible to exchange. If you used one of these Installment Plans, you can return your items for a refund under our Return Policy. Please see our Return Policy.
• Online exchanges are available one time, per item. If you need a second exchange, please contact customer service.
• Online exchanges are limited to shipping addresses in the continental US.
• Final sale items over $25 are eligible to be exchanged for a different size, if available. We do not offer exchanges for final sale items under $25. No returns, refunds, or online credits are available for final sale items of any price.
• Online exchanges are shipped using ground shipping.
• Online exchanges must be initiated within 30 days from delivery of the item.
• You must postmark your original item within 10 days of the date you initiate the exchange online to avoid being charged for the new item, as well as a $7 fee for the return shipping.
• If you have been charged for the new item, we will refund the cost of the original item after we receive it at our returns facility.
• All items that are sent back as an exchange need to follow the applicable terms from the Return Policy.. Items that do not meet the acceptable conditions listed in the Return Policy. may be subject to denial.